48 hours appointment cancellation/rescheduling policy. Any changes to your appointment, including rescheduling, has to be done 48 hours before your appointment date and time. Any changes made after will be considered as late, which will result in a credit being deducted. Exceptions can be made in medical emergencies, where a doctor's note is required.
Pausing of your membership will be charged at $50 per month. Any unused credits will not expire.
Membership cancellations. There is a minimum commitment of 3 billing periods. Any cancellation requests have to be made in writing to [email protected] at least 7 days before your next billing date. Upon successful cancellation, any unused credits will expire 30 days after your last payment date.
Credit card failures. In the event your credit card was rejected for any reason, including but not limited to insufficient funds, you'll be notified. After which, you'll have 24 hours to either provide your new credit card information or rectify the problem with your current credit card. Failure to do so within 24 hours will result in the immediate termination of your membership privileges and you forfeit any unused credits.
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